Fulfillment: Returns processing | Returns Management

Why is successful and quick returns management important for your business ? Returns processing is just as important to your business as sales. In fact, studies show that 40 to 50 percent of customers make a conscious decision to return merchandise when they make a purchase. If your returns process is difficult or leaves customers frustrated, this can lead to bad reviews and loosing new clients. In 2020, 75% of customers said that the returns experience had an impact on whether or not they would continue to shop with the certain brand.

To successfully manage the process of returns, one must pay attention to all aspects of the sales cycle progression. Reverse logistics can be considered the part of the supply chain process that includes the business of returning, repairing, exchanging, refurbishing or remarketing products.