Fulfillment | Returns processing | Returns Management
Fulfillment | Returns processing | Returns Management

Fulfillment: Returns processing | Returns Management

Why is good returns management important?

Why is successful and quick returns management important for your business ? Returns processing is just as important to your business as sales. In fact, studies show that 40 to 50 percent of customers make a conscious decision to return merchandise when they make a purchase. If your returns process is difficult or leaves customers frustrated, this can lead to bad reviews and loosing new clients. In 2020, 75% of customers said that the returns experience had an impact on whether or not they would continue to shop with the certain brand.

To successfully manage the process of returns, one must pay attention to all aspects of the sales cycle progression. Reverse logistics can be considered the part of the supply chain process that includes the business of returning, repairing, exchanging, refurbishing or remarketing products.

Returns processing at Cargocare AG

Send us a message

  • This field is for validation purposes and should be left unchanged.

Your contact persons for Fulfillment | Logistics | Warehousing | Warehouse Management

Patrick Stett

Head of Logistics

Steve Fisch

Head of Warehouse

Jessica Gonzalez

Group leader warehouse

Nicola Di Paolo

Group leader warehouse
Olga Varcholova

Olga Varcholova

Group Leader Warehouse
Tatiana De Leon

Tatiana De Leon

Group Leader Warehouse

Ursi Marti

Group leader warehouse
Erblin Zendeli

Erblin Zendeli

Apprentice Warehouse Logistics
Pablo Bosshard

Pablo Bosshard

Apprentice Warehouse Logistics
Rodrigo Teixeira

Rodrigo Teixeira

Apprentice Warehouse Logistics

Why Cargocare AG?

Cargocare AG recognizes that product returns represent another point of contact with the customer and should be treated as an opportunity to create a positive experience with your company. We have experience with returns and can guarantee a smooth return process. Consignment merchandise, seasonal merchandise, defective or warranty cases, with us you have a central point for the return of items.

Returns Management Process

For e-commerce businesses with home delivery options, these are the stages the product goes through: